How much does it cost to use a broker?
Nothing, in almost every case. Our fee comes from the lender we place you with, and it's the same across our panel — so the recommendation isn't skewed toward whoever pays the most. We disclose every cent in writing before you sign anything.
What if I want to keep my current lender?
Often the smartest answer. If your existing lender is competitive — or close enough that switching costs eat the saving — we'll tell you to stay and renegotiate. We do that re-negotiation for you anyway, every 6 months, for free.
How does the 6-monthly review actually work?
Twice a year we pull your current rate, compare it against the whole market, then call your lender on your behalf to ask for a sharper rate. We don't need you to do anything. You get a one-page summary by email — what your rate was, what it is now, what you're saving annually.
Do you handle complex situations — self-employed, trust loans, investors?
Yes. A lot of our book is exactly that. We've placed loans with non-banks that the majors wouldn't touch, structured trust borrowing, and worked through low-doc and SMSF lending. If it's doable in the Australian market, we've probably done it.
How long does settlement take?
Three to six weeks is typical, with refinances at the shorter end and purchases at the longer. We project-manage the whole thing — you'll get email updates at each milestone rather than chasing the bank yourself.
Where are you based — can you help me if I'm not in Brisbane?
We're in Taringa, QLD, but we work with clients across Australia. The first meeting is usually on the phone or video. Documents are signed electronically. Less than a third of our clients live in our postcode.